FoodMate & MatePro FAQs

FoodMate is a food delivery platform that connects hungry customers with local restaurants. We offer a wide variety of cuisines, quick delivery, and a seamless ordering experience through our website and mobile app.

Ordering with FoodMate is simple:

• Download our app or visit our website
• Enter your delivery address
• Browse restaurants and select your favorite dishes
• Add items to your cart and proceed to checkout
• Choose your payment method and confirm your order

We accept various payment methods including:

• Credit/Debit cards (Visa, MasterCard)
• Digital wallets (Easypaisa, JazzCash)
• Cash on delivery
• Bank transfers

Once your order is confirmed and assigned to a rider, you can track its status in real-time through:

• Live tracking on our app/website
• SMS updates at each stage of your order
• Direct communication with your delivery rider if needed

If you encounter any problems with your order (missing items, wrong order, quality issues):

• Contact our customer support immediately through the app, website, or by phone
• Provide your order number and details of the issue
• Our team will work to resolve your concern promptly, which may include refunds or replacements

Minimum order values vary by restaurant. You'll see the minimum order requirement for each restaurant before you begin your order. Some restaurants may not have a minimum order requirement.

To apply promo codes or discounts:

• Add items to your cart and proceed to checkout
• Look for the "Promo Code" or "Voucher" field
• Enter your code and click "Apply"
• The discount will be reflected in your order total before payment

MatePro is a premium membership program designed for our most loyal customers. By becoming a member, you'll unlock a wide range of exclusive perks that make your food ordering experience easier, cheaper, and more enjoyable:

• Free delivery on selected partner restaurants
• Special discounts and promo codes every month
• Early access to seasonal promotions and limited-time deals
• Exclusive partner offers such as vouchers and rewards

Subscribing to MatePro is simple and can be done in just a few steps:

• Open our app or visit the official website
• Go to the MatePro section from the main menu
• Select a subscription plan that suits your needs (monthly or yearly)
• Complete the payment process securely using your preferred method

Once subscribed, your MatePro membership will be activated immediately, and you can start enjoying the benefits right away.

As a MatePro member, you'll get much more than just savings. Here are the key benefits:

• 🚚 Unlimited free delivery on eligible orders
• 💰 Extra discounts up to 20% on selected restaurants
• ⏰ Priority access to new deals and promotions before regular users
• 🎁 Exclusive rewards, gift vouchers, and partner brand offers
• 📞 Priority customer support to resolve your queries faster

Yes, you can cancel anytime through your account settings. Here's what happens when you cancel:

• Your subscription will remain active until the end of the billing period.
• You won't be charged for the next cycle after cancellation.
• You can re-subscribe anytime if you change your mind.

Please note that partial refunds for unused days are not available.

MatePro is expanding gradually. Currently, it is available in selected major cities, with more locations being added every month. To check availability:

• Go to the MatePro section on the app
• Enter your delivery address
• See if your city is eligible for MatePro perks

If your city isn't included yet, stay tuned — we're growing fast!

We support multiple secure payment methods to make your subscription hassle-free:

• Credit/Debit Cards (Visa, MasterCard)
• Mobile Wallets (Easypaisa, JazzCash, etc.)
• Bank Transfers (selected banks)
• Cash on Delivery (for select regions only)

All payments are processed through encrypted gateways to ensure safety.

Yes, you can easily switch your plan anytime:

• From monthly → yearly: The new plan will start after your current billing cycle ends.
• From yearly → monthly: The switch will apply after your annual plan expires.

Choosing a yearly plan often comes with extra savings compared to the monthly option.

Absolutely! MatePro has a referral program where both you and your friends win:

• Invite a friend using your unique referral code.
• Your friend gets a discount on their first MatePro subscription.
• You earn bonus vouchers or discounts once they subscribe.

The more friends you refer, the more rewards you unlock.